64670

Автор(ы): 

Автор(ов): 

3

Параметры публикации

Тип публикации: 

Статья в журнале/сборнике

Название: 

The particular aspects of improvement of laboratory service of region

ISBN/ISSN: 

0869-866X

DOI: 

10.32687/0869-866X-2020-28-4-621-626

Наименование источника: 

  • The Problems of Social Hygiene, Public Health and History of Medicine

Обозначение и номер тома: 

V.28(4)

Город: 

  • Москва

Издательство: 

  • АО "Шико"

Год издания: 

2020

Страницы: 

621-626
Аннотация
The analysis of various needs in medical laboratory services among physicians of the Samara oblast is targeted to further improvement of laboratory service at oblast level. It is established that effectiveness of laboratory service depends on the needs of customer of service sector which are both physicians and patients. Ignoring their needs results in an increasing both of number of unsatisfied customers and level of mistrust individual operators and laboratory service itself. On the contrary, client-centric approach facilitates dialog of all participants of process of providing laboratory services.

Библиографическая ссылка: 

Золотарев П.Н., Черкасов С.Н., Баева Е.С. The particular aspects of improvement of laboratory service of region // The Problems of Social Hygiene, Public Health and History of Medicine. 2020. V.28(4). С. 621-626.

Публикация имеет версию на другом языке или вышла в другом издании, например, в электронной (или онлайн) версии журнала: 

Да

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